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Frequently asked questions
Go to the App on iOS or Google (Ace Volleyball Lab), Create a profile, Click on the menu tab in the upper left hand corner, choose an appointment service, select the desired staff member and the time you would like to request, tap book an appointment to complete.
Yes , you can book without the app. Go to www.mindbodyonline.com and search for Ace Volleyball Lab then create a profile. Once created click on the menu tab and choose appointment service, select the desired staff member and the time you would like to request, tap book an appointment to complete.
Early Cancellation: Up to 24 hours prior to your scheduled session, you can cancel with no fee & reschedule that sessions for a later date.
Late Cancellation: Cancellation within 24 hours of your scheduled session will result in a charge for the full amount of that session.
We do not offer refunds but we can exchange for ACE credit for any future services. Packages purchased are unable to be exchanged after 1 credit has been completed.
Online booking closes within 12 hours, please call or email to book a last minute lesson!!
562-221-5912 or email us at info@acevolleyballlab.com
One year expiration date on the sessions or packages
After you have booked a service (lesson, lab, bootcamp, etc.) you will receive a confirmation email with the date of service. You can then add that into your calendar.
Yes, you will receive a reminder email the night before your lesson, lab, bootcamp, etc.
We have trainers for all ages and skill levels. You can call the contact us number on the website and we can provide information on who would be the best trainer to work with your little athlete.
Our system does not allow you to sign up multiple athletes per account. You can only sign up one athlete per created profile. You would need to create a second profile to book the second athlete.
You can sign up for a multi athlete group lesson with any different skill level and ages. If it is two separate families, one parent would have to pay for the lesson and the other would have to reimburse them that money back for their portion.
Yes, there can be two other lessons at the same time. Our system runs under rooms when someone books a lesson. If a group lesson of 2 athletes books we will block off 2 rooms and allow another lesson to be booked at the same time.
We allow a maximum of 14 athletes per lab or bootcamp.
We have a viewing area up top with tables, chairs, internet and charging stations to encourage parents to watch lessons so they can get work done or even learn something themselves so they can talk to their kids about volleyball and their progress.
Yes, we do have internet inside the facility and there is a card at every table upstairs with the wifi network and password.
You can book all services within 6 hours of the start of the service.